Refund policy

REFUND, RETURN & CANCELLATION POLICY

NAITAK
Last Updated: February 2026

This policy is issued in compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

Orders may be cancelled within 2 hours of placing the order.

Once shipped, cancellation is not permitted.

2. Returns

We accept returns only if:

  • The product is damaged

  • The product is defective

  • The wrong product was delivered

Return requests must be raised within 48 hours of delivery.

Mandatory requirement:

  • Unboxing video showing the package seal and defect.

Without unboxing proof, claims may be rejected.

3. Non-Returnable Situations

Returns will NOT be accepted for:

  • Change of mind

  • Incorrect size ordered by customer

  • Minor color variations

  • COD refusal

  • Used products

4. Refund Process

If approved:

  • Refund will be processed within 7–10 business days.

  • The refund will be issued to the original payment method.

  • COD orders will be refunded via bank transfer only.

Shipping charges are non-refundable unless the error is ours.

5. Reverse Shipping Charges

If return is approved:

  • We may arrange reverse pickup OR

  • The customer may need to self-ship

If damage is not verified, reverse shipping cost may be deducted.

6. Fraudulent Claims

We reserve the right to deny refunds in cases of:

  • Suspicious activity

  • Repeated refund abuse

  • False damage claims

Legal action may be initiated in cases of fraud.